R1Soft Bare-Metal Restore options

Situations requiring you to take your server off-line to restore are considered Disaster Recovery, and Bare-Metal Restore may be required. You will need to contact our technical support team to restore more than just a handful of files. There are two options for performing a Bare-Metal Restore: Live CD (Disaster Recovery Boot Media Version 3.18.1 […]

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Troubleshooting Firewall Connectivity for R1Soft

Connectivity to R1Soft backup server is essential to maintain backup policies. Custom firewalls configured with your Operating System should allow for connectivity to port 1167. The following articles are available for specific operating systems: Windows: http://kb.internap.com/howtos/troubleshooting-firewall-connectivity-to-r1soft-for-windows/ Linux: http://kb.internap.com/howtos/troubleshooting-firewall-connectivity-to-r1soft-for-linux/

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Restoring Files from your R1Soft Backup

Restoring data might be necessary after hardware failures, security exploits (hacking) or accidentally deleted or misplaced data. Internap’s R1Soft backup solution offers a simple and easy restore solution regardless of the reason.   Follow these steps in order to restore files: Log in to your R1Soft account at the CDP server provided by Internap’s tech […]

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Scheduling email Reports in R1Soft

Log in to your R1Soft account at the CDP server provided by Internap’s tech support when initially configured the backup solution. If you have a dedicated backup server log in the R1Soft account of that server. Click on “Reporting” in the Main Menu to open the “Reports” screen. (Screen menu may vary according to shared […]

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Troubleshooting R1Soft Errors

Several factors may cause backup errors (firewalls, quota allocation, agent version / functionality among others). Error messages can be confirmed through your Internap R1Soft Backup service account or if you receive an email similar to this: To begin troubleshooting, follow these steps: Log in to your R1Soft account at the CDP server provided by Internap’s […]

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Upgrading R1Soft Backup Quotas

Internap customers with R1Soft shared backup service active for their servers, who wish to upgrade their backup quota, can do so with the assistance of their account manager. This is an example of the message when the quota limit is near and/or reached: You may also receive email communications sent from the R1Soft alert system […]

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Editing a Backup Policy

Follow the instructions below to edit a Data Protection Policy to your Backup service. Log in to your R1Soft account at the CDP server provided by Internap’s tech support when initially configured the backup solution. If you have a dedicated backup server log in the R1Soft account of that server. Before you begin You can […]

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