Troubleshooting R1Soft Errors

Several factors may cause backup errors (firewalls, quota allocation, agent version / functionality among others). Error messages can be confirmed through your Internap R1Soft Backup service account or if you receive an email similar to this:

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To begin troubleshooting, follow these steps:

  1. Log in to your R1Soft account at the CDP server provided by Internap’s tech support when initially configured the backup solution. If you have a dedicated backup server log in the R1Soft account of that server.
     
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  2. Go to the ‘Servers & Policies’ tab, click on the ‘Failed’ policy (number in red).
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  3. Click on the ‘Detail’ magnifying glass icon.
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  4. The failed backup information will be available in the Alerts. Three possible fixes are available, depending on the error:
  5. Once you have eliminated the issue, confirm your backups are running properly by repeating steps 1 through 4.
  6. Click on the failed policy and ‘RUN NOW’ (blue forward icon).

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  7. The policy should run immediately and within a few minutes you should see the successful log.
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