Troubleshooting R1Soft Errors

Several factors may cause backup errors (firewalls, quota allocation, agent version / functionality among others). Error messages can be confirmed through your Internap R1Soft Backup service account or if you receive an email similar to this:


To begin troubleshooting, follow these steps:

  1. Log in to your R1Soft account at the CDP server provided by Internap’s tech support when initially configured the backup solution. If you have a dedicated backup server log in the R1Soft account of that server.
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  2. Go to the ‘Servers & Policies’ tab, click on the ‘Failed’ policy (number in red).
  3. Click on the ‘Detail’ magnifying glass icon.
  4. The failed backup information will be available in the Alerts. Three possible fixes are available, depending on the error:
  5. Once you have eliminated the issue, confirm your backups are running properly by repeating steps 1 through 4.
  6. Click on the failed policy and ‘RUN NOW’ (blue forward icon).


  7. The policy should run immediately and within a few minutes you should see the successful log.