Opening a support ticket

Support tickets are the most efficient way of communicating with Internap Customer Service for all types of issues; technical, billing and general customer inquiries. Follow these simple instructions:

  1. Log into the customer portal from the link on Shot 2016-05-06 at 2.13.44 PMScreen Shot 2016-05-06 at 2.13.32 PM
  2. Select ‘Support’ and click ‘Create a new ticket’.
    Screen Shot 2016-05-06 at 2.14.36 PM
  3. Fill out the required fields, while selecting an appropriate priority level for the issue and choosing the affected device.
    Screen Shot 2016-05-06 at 2.15.01 PM
  4. Click ‘Create’.
  5. That’s it. The ticket will be received by Internap and acted upon per our service commitment.
  6. NOTE: You can CC other recipients on the ticket who will be included in forthcoming responses.